Terms and Conditions
Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to create an account in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have an account.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Visitor provided material
1.5 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.6 Throughout this website you may find links to third party websites. They do not constitute an endorsement of that website and, if you visit any website via a link on this website you do so at your own risk.
1.7 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.8 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.9 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.10 All material contained on this website is provided without any or warranty of any kind.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Law and jurisdiction
2.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
3.1 It is the customers responsibility to check that all merchandise received is undamaged and in good working condition. If your items appear to be damaged, please do not build or use until you have discussed with us. By building or using your damaged item, you are accepting the item as it is.
3.2 It is the customers responsibility to ensure goods are returned to us in the condition in which they were received and please do not return any items until you have contacted us.
3.3 If you receive an item with shipping damage then please note it with the courier, if it appears very badly damaged then you can refuse delivery. Photographic evidence is highly recommended.
4.1 You may exercise your right to cancel your order within 7 working days of receiving your order. If you do decide to cancel, you should put this in writing - either by e-mail or letter. Goods are to be returned to our contact address at your own cost and risk and must be received by us in new, unused condition.
After this period we may still accept returns but there will be a restocking fee of 20%. You must contact us first prior to returning any goods.
5.1 If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.
6.1 Please bear in mind that we are both a manufacturer and retailer. We will always endeavour to ship items as fast as possible but we don’t guarantee delivery times. Due to postal cost fluctuations we will often choose couriers per order, other factors also influence our decisions. If you require something quick then please call or email to determine availability.
6.2 Delivery estimates are from time of dispatch. If required, manufacturing will be carried out as soon as we can.
Availability / Price
7.1 Many of the items available for purchase are made/printed to order, this will obviously need to be scheduled in and will cause shipping delays. We do endeavour to get your goods to you as soon as possible. This especially applies to spares and extras. Kit stock is tracked and if shown as out of stock, please let us know your interest and we’ll try and move it up the manufacturing priority list.
7.2 The online currency display is for indicative purposes only, conversions are at the current rates which may differ when it comes to the bank conversion process (payment method dependent).
7.3 We reserve the right to amend our prices at any time for any reason.
Company Number: 09309049
Old TNT Building
Garngoch Industrial Estate
Registered Company Address:
133 Thirlmere Avenue, Tilehurst, Reading, RG30 6XG